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We are super committed in making sure you'll be satisfied with your purchase from Smiling Paws Pets. In the event that your product is not what you expected, you are free to return it within 30 days of your purchase date, no questions asked. It's a simple policy but also adds a peace of mind that sales aren't final until we know that you are 100% satisfied.
You may ask why we are so generous with this? That answer is easy. We are comprised of the highest quality pet accessories in our industry. We take great pride in our products and are very confident that you and your kitty will fall in love with our products, just as we have. That said, the unexpected always happens and we are ready for it.
In case you still have doubts and concerns about our return process below, is few acceptable reasons to request for a return and your money back are:
- You didn't like our product
- The quality of our products didn't meet or exceed your expectations
- Your cat just can’t stop meowing
- Your Red car was parked in front of your Blue car and therefor you want a refund (Doesn't make sense but totally an OK reason).
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
Email us at info@smilingpawspets.com to get an RMA label - Before a return can be processed, we need to verify the purchase was made on smilingpawspets.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of the products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
Repackage your return and include the original receipt - Every order is shipped with a receipt that is included in the package. Place receipt in the box, attach the RMA barcode and the mailing label on the box covering up any previous delivery address/ barcode without overlapping any adjacent side. If possible, use the box and packing material that came with your item(s).
Ship the package back to our Fulfillment Returns Department from your nearest post office or shipping company of your choice.
Shipping charges - Customers are responsible for shipping costs back to our fulfilment centre. We will refund 100% of what you paid us for the product(s).
Receiving your refund -We do not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
If your item(s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.
Please email us at info@smilingpawspets.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be forwarded for you to return the damaged product. Upon receiving the returned item, a replacement product will be sent.