Everyone at Smiling Paws Pets are committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your product is not what you expected, you are free to return it within 30 days of your purchase date, no questions asked. We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.
So just how can we do this? That answer is easy. Smiling Paws Pets are comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that you and your kitty will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.
In case you still have doubts about how easy our return process is, we have included a list of acceptable reasons to return one of our products. You can send your product back if:
- You don't like our product
- You don't like the quality of the product for any reason
- Your cat just can’t stop meowing
- Your neighbors are jealous of your new cat products
- Zombies wipe their brains on it
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
Email us at firstname.lastname@example.org to get an RMA number - Before a return can be processed, we need to verify the purchase was made on smilingpawspets.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
Repackage your return and include the original receipt - Every order is shipped with a receipt that is included in the package. Place receipt in the box, attach the RMA barcode and the mailing label on the box covering up any previous delivery address/ barcode without overlapping any adjacent side. If possible, use the box and packing material that came with your item(s).
Ship the package back to our Fulfillment Returns Department from your nearest post office or shipping company of your choice.
Shipping charges - Customers are responsible for shipping costs back to our fulfilment centre. However, Smiling Paws Pets will refund 100% of what you paid us for the product(s). We will not deduct any or our original shipping charges out of your refund.
Receiving your refund - Smiling Paws Pets does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
If your item(s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.
Please email us at email@example.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.