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Frequently Asked Questions - Smiling Paws Pets

Where to buy

Our products are currently only available in US. If you are outside the US and still would like to purchase from us, you have to send your purchases to a mail forwarder that can redirect the products to you directly.


If you are a retailer outside US and interested in our products, send us an email to


For all information about shipping, costs and durations can be found in our shipping policy.


To find out more about returning your product please visit our return policy

Warranty Registration

If you've purchased your product elsewhere other than on, you need to register your warranty with us on our warranty registration page. That will ensure we have your details saved in case something goes wrong with the product in the future. If you purchased your product directly on, you do not need to register your warranty.


Did we not include an answer to your question? Use the form below to send us an email.